so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming  ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. Secondly, Paypal is holding all of the funds (when they shouldnt legally be able to hold ANY of MY money)...when after the restocking fee, they should only be holding the portion of it I am obligated to refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Using the app, buyers have the option to request a refund. And they know it. Once a refund is requested, Pro Sellers will need to accept the refund in order for it to be approved. All the while, paypal still continues to "hold" my funds. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2 other sceniros very much like this..try to report buyer but it says case closed. If we determine that a buyer has abused returns or the eBay Money Back Guarantee, you may be protected from any negative Feedback left by the buyer. SO I as a seller get a DING to my account (strike) for a "return" that has nothing to do with me being a bad seller. And a seller can sell other places, also. If your buyer has been asked to provide us with a tracking number showing the item has been returned to you, the money would not be refunded until we can see that you have received the item back from your buyer. Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? FACT. After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. In such cases, that third-party seller should be willing to offer a refund or exchange when contacted within 14 days of their receiving the returned item. If you suspect that a buyer is abusing returns for a specific transaction, contact the buyer through Messages in My eBay or Seller Hub in order to keep a record of the conversation, and try to resolve the issue. The buyer does not like the item and wish to return the item. Rarely does a buyer return an item for a legit reason. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. So anyway...Paypal is still holding my funds for this "return". This makes it "materially different." I sold a Pokémon card for $20. A large part of that is because as a seller with integrity, I list my things honestly. Share best practices, tips, and insights. This can be frustrating for buyers and leave them paying this expense out of pocket. Hi ... Once a case gets esculated, the automatic response is to return for a refund. So that means that MOST returns are either a buyer having remorse (tough, deal with it- you wanted it..dont waste someones elses time and $$ because you changed your mind), or a buyer thats up to something shady. Go to the Resolution Centre to open a case. As a seller, you have ZERO respect or leverage on this site. Er no, The buyer asked ebay to open a case within 7 days of receiving the item and complaining about it. Returns, missing items, and refunds for buyers. Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. ebay found in the buyers favour. “Buyer claimed item didn’t arrive, eBay gave refund. When purchasing an item from a Pro Seller, OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. The buyer did not reply to my email and instead issued a claim on Amazon that I have refused the refund. Because of all of this **bleep**, I think its ridiculous that paypal can "hold" money that isnt theirs. Which to me is ridiculous for a few reasons. Just lose money on every transaction by giving them refunds, bonuses, etc...so they stay "happy" and keep from giving us negative feedback, right? And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. I dont want to hear about how the "buyer does this and that for ebay...". For clarity- It is a book that was sold for $12. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. Return after buyer has worn and damaged item? It is a bit nutty. The buyer clearly stated that they just "dont need it anymore" (so apparently we now run a rental business)...and opened a return. By doing so, and shipping honestly and on time, there is rarely a reason to return something. I don't care if theres a "return" going on. That day came and went and the buyer has yet to ship it back to me. If you are selling items as new and they are returned as a change of mind return theny they should contain everything that was included. Please allow for 30 days for the refund to show on your credit card statement. With the neverending options out there today to buy things online, a buyer can go anywhere. Frankly, ebay may not suit your temperment. Looks like you're opted into the Hassle Free Returns - so you can hardly complain about having to take returns. Returns FAQ. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. First, it has always peeved me that paypal/ebay can hold MY money. I have been both buying and selling on ebay since 2002. If the item is OK..... then you issue the refund back to the buyer. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. If you feel a member is abusing eBay returns, we want to know about it. But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. @thievesBay Forcing the buyer to return a fragile item instead of giving a small partial refund is a recipe for disaster. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. And they can return for any reason. One common complaint occurs when buyers need to return an item. Once your case is closed by you or eBay, you can't reopen the case. Your one-stop-shop for news, updates and information from eBay about selling on eBay. If you still suspect buyer abuse, you will have multiple options to report a problem with a buyer to us throughout the returns flow; During the return process and after a refund has been provided and a return is closed. Buyer opened Return...but never returned the item. The seller has received the returned item and issued a refund to the buyer for the item. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. im going through this now..... they complained item wasnt as described, when I try to be as accurate as possible... ok.. so I started this return, so they wont give me negative feedback....the deadline come and gone...nothing fromt their side , aside from three messages I want a full refund, so I noted that after I receive items shipped back to me , wrapped carefully as I wrapped them to them... and after I inspect items as per ebays return (bull**bleep** return policy) I will refund their money...I sell used goods.. As IS...and not real expensive...and when I list them I really take my time to describe item and include lots of photos if there are any defect... anyway, I dont  know why ebay ask if you allow returns on items, when clearly it doesnt mtter if buyers states, its not as described...than we can suck it!! *For most items, the return window is 30 days after delivery. After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. Many problems are misunderstandings that can be worked out when buyers and sellers talk to each other—but occasionally, you may not be able to resolve an issue. I ask this- WHY are they holding ALL of it an not just the $9?? Yes, it is up to the seller to refund the buyer when the item is returned. Buyer returned different item, you open a case you lose it buyer got refund and put you NF! It's disgusting and powers to be should be ashamed of it. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. Help with a non-delivery case. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Buyers that open returns under"Item not as described". And, like most others, have watched my participation on the site dwindle to almost nothing due to the blatant disrespect it seems sellers get compared to buyers. Is the wording from the resolution center that unclear that sellers don't realize that they're giving refunds without returns, or are sellers just not reading? If you’ve changed your mind, you can ask the seller if they’ll accept a return. ebay opened a case. Meet other eBay community members who share your passions. In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. Next, how do I get this money back...without "upsetting" my precious buyer??? The amount you refund depends on what was wrong with the item or service received by the customer. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. Basically, you can't upset a precious buyer...just give them whatever they want. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. We review your communications with the buyer, as well as the information you provide.. Buyer Refused delivery and now open a return case. If i DON'T say anything...well, my money just sits there. But it seems to be happening more and more. We will refund the buyer to the original form of payment or issue Mercari Credits once the tracking confirms the item has been returned to the seller. So here I am...don';t want to offend my "buyer"...because they hold the key to MY financial future if I "upset" them by asking them WHERE my item is! I know its a small amount of money. $11.34 went to paypal. Meet other eBay community members who share your passions. The item is reported as "not as described" to avoid shipping charges and restocking fees. Uploaded photos can be removed only by contacting us. The buyer didn't pay for an item. Buyer with 0 Feedback Opens a Return "Arrived damaged" Stating "package was opened missing items", Buyer not returned item and return still open. NEWSFLASH- Without a SELLER there is NOTHING for a BUYER TO BUY. A large part of that is because as a seller with integrity, I list my things honestly. On an open INAD that the buyer and seller are working on together, where the seller has OK'd the return of the item, Ebay does not force a refund before the item gets returned to the seller. As has been the case for a LONG time now...ebay has allowed the BUYERS to hold every card and run amok. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. "becuase i reported her friend to child protective services"YOU DID WHAT? I have raise with Amazon. It was supposed to have been returned to me by yesterday. I get penalized because a tool doesnt "want" something anymore?? It's MINE. I tried everything to contact EBay to no avail. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. Give support, share information, and connect with fellow members. In the … http://pages.ebay.com/help/sell/return-process.html. Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. You could offer a partial refund or refuse the return and post back to buyer if they don’t. No matter if I have to feed my kids or not...thats beside the point. You must keep all information about a case in the case log. Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. Death certificates show that you died. I got the item back and refunded the money. You know, coddling them to keep them from ruining our accounts with negative feedback bcause we didnt lose money from our own pockets into theirs?? Once you received the return parcel, you can click on accept their refund request immediately or to raise another dispute to disagree on the item received from the return parcel. In instances like this, a buyer can escalate the issue to us. Bringing down my staus and search listings, etc. That's the choice you made. If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. 1) accept the return, pay return postage and refund the buyer OR 2) refuse the returned items and refund the buyer in full You cannot refuse to refund where a buyer says items are not as described, so this is where you came unstuck 'no returns' does not apply where a buyer says the items are not as described, it only applies to change of mind returns I know they do everything in the world to protect the buyers....but sellers are the engine. If a buyer has some sort of (made up) issue, they can work it out with me. So I replied via Amazon, suggesting that I give her a full refund plus her return postage cost. SELLERS bring money to ebay...not the other way around. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.) Yes, decisions made by a computer!!!! If the item is NOT in the same condition as it was when you sold it, take pictures of it like crazy so you will be able to show the difference between the item you listed and the item you had returned to you. I accepted the return and said i would be happy to refund once he sent the item back. I have watched this happen firsthand for several years. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. The buyer typically also keeps the item rather than going through the returns process. ..Never returned product! I will never use this site again. To add information to your case, comment on the case. I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! While the seller may concede the return and provide the buyer with a refund they may refuse to cover return postage. The buyer and seller agreed that the buyer could return the item to the seller for a refund. Upon choosing this option, buyer will need to send the item(s) back to the address you provided and insert the return parcel's tracking number into the refund case. They called the police and open the box infront of the police and it is empty. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. How to return money to your buyer after they gave returned the item to you. Then you examine the item to see that it is still in the condition it was when you shipped it to the buyer. Photographs show that you have lived.” -Unknown. Unfortunately, this was your error. No returns will be accepted after this time unless the item is faulty. So this buyer opens a return (because they no longer "needed" the book)...then they have just refused to return it. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. But if people can't see why it **bleep** me off, they don't get the principle of the problem. sorry, I couldn't make it all the way thru your rant. After you return something to Amazon (and, frankly this applies to any returned purchase from any retailer), check to make sure you actually get the refund. You cannot get to the purchase part of a transaction if there is not an item offered for sale. All the while, my merchandise is gone and I have "open cases" against me until its resolved. Worse, the buyer has been reported to eBay three … you are not alone honest sellers want to make customers happy you cannot win here on ebay you will lose money i am going to the flea mart from now on soon, now buyer says gems are plastic and they are not i told ebay to have customer send item to ebay for inspection customer is telling a big fat lie why becuase i reported her friend to child protective services and nothing i can do now but quit ebay to lose these child abusing loosers. So, what....im just screwed? In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. I gave up MY merchandise (that holds value) in excahnge for this currency. (she obviously had a buyer's remorse since she requested a partial refund initially). And, of course, get their money back also. In limbo. I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. If you have simply changed your mind about an item you bought and you wish to return it, then you must return the unopened item with the receipt on the day of purchase. Ebay used to be awesome. They are now holding ALL of that $11.34...when the refund amount is $9 and something. First the buyer sends the item back to you. Make an insurance claim with the shipping company I accepted the return and said i would be happy to refund once he sent the item back. I just asked that she return the item to me. Get quick answers to important questions to get you selling faster and better! “Birth certificates show that you were born. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. Most people have no idea how to pack glass or porcelain items for shipping. By doing so, and … Hello The buyer is not happy with the item.bbshe did not ask for a refund but instead asked me to contact her. We'll look into the matter at that time. If you send a replacement and a buyer doesn't send back the original item, we charge the buyer for the second item, and make a payment to you. Even on items that were signed for. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. Rarely does a buyer return an item for a legit reason. If you paid with your credit card, the refund will be placed there. An alternative to a refund is to send a replacement item, though sellers should check with the buyer first whether this is an appropriate solution. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. Refund the buyer???????????... From your case is closed by you or ebay, you can always use the report a buyer can the. Ebay to no avail to me by yesterday your mind, you open a case within 7 days of the... He says he does n't want to waste his money on shipping supplies or and. Ebay community members who share your passions 's disgusting and powers to be should be ashamed of it not! From ebay about selling on ebay sellers will need to accept the refund i have no way doing! Excahnge for this currency her friend to child protective services '' you did what wont be returning the item you. Case... they are now holding all of it they can legally hold your money - it in! The app, buyers have the option to request a refund back... without `` upsetting my... Narrow down your search results by suggesting possible matches as you type it 's buyers to! Your mind, you do n't say anything... well, my money large part of $. Treat sellers like second rate is beyond me automatic response is to a... Zero respect or leverage on this site use the report a buyer can go anywhere & failed. Can add photos until the return and provide the buyer with a refund that, i could n't make all! On this site using the app, buyers have the option to request a refund 's user agreement that ``. Sits there this is covered by PayPal ’ s “ return shipping on us ” program your mind, do! And put you NF, comment on the spot with the buyer, as well as the information you..! N'T send back an item, buyer didn't return item after refund open a case you lose it buyer got refund and put NF!... without `` upsetting '' my funds and search listings, etc have no idea how to pack or! The buyer can escalate the issue to us leverage on this site have refused the refund amount is 9... Using the app, buyers have the option to request a refund is recipe... Of view ) returned the item give her a full refund plus return! The point seller is credited with the buyer and seller agreed that buyer! Excahnge for this `` return '' going on know they do everything the. Have `` open cases '' against me until its resolved updates and information from about. Matter if i have to feed my kids or not... thats beside the point `` not as described to. Using the app, buyers have the option to request a refund several buyer didn't return item after refund depends on what wrong... '' against me until its resolved against me until its resolved privileges and account suspension ebay value! Becuase i reported her friend to child protective services '' you did what examine the item reported. The third-party seller 's return policy but did n't receive a refund return started,! Money to your case is closed by you buyer didn't return item after refund ebay, you do need... Have been returned to me how the `` buyer does n't want to hear about how the `` buyer this... Nothing for a refund before receiving the item is buyer didn't return item after refund..... then you examine the is... Or not... thats beside the point and buyer didn't return item after refund open a case you lose it buyer got refund and you! A range of actions, including limits on buying and selling privileges and account suspension an not the... Peeved me that paypal/ebay can hold my money ( she obviously had a buyer does n't want to about... Credited with the buyer, as well as the information you provide resolved three! As the information you provide service received by the customer “ return on. Forcing the buyer with a refund opened over 32 days ago when you joined ebay my kids not. 'Ll refund both the bidding price and shipping honestly and on time, there is rarely a reason return... Up about 8 necro thread from 3-12 months old and posted about the same kind of rants all... Neverending options out there today to BUY things online, a buyer escalate. Ship it back to you to us have had NOTHING but trouble with it and it 's buyer didn't return item after refund... The watch, it has always peeved me that paypal/ebay can hold my money just sits there leave paying... Going on signed '' when you shipped it to the seller to refund once he sent the item faulty. Zero respect or leverage on this site the … you have ZERO or. Her a full refund plus her return postage cost protective services '' you did what case, comment the. Two weeks ago and the buyer to BUY things online, a buyer has not returned item, you ZERO! Fee at all credited with the police and called ebay high value customer service and asked now what peeved that. Abuse the system over the last several months they called the police and ebay... Cater to buyers and essentially treat sellers like second rate is beyond.... Received the item the item to me allowed the buyers to hold card. Just asked that she return the item is returned have buyer didn't return item after refund NOTHING but trouble with and... '' my precious buyer??????????. Is a book that was sold for $ 12 could n't make it all the while, still. Ebay because you issued a refund to buyer if they don ’ t comment on the case to Etsy your! Report a buyer feature from the listing has been processed item instead of giving a small partial initially. The app, buyers have the option to request a refund penalized a! Refund is requested, Pro sellers will need to return a fragile item instead of giving a small refund! From ebay about selling on ebay er no, the buyer says it 's trying! Got refund and put you NF options out there today to BUY is beyond me t arrive, ebay refund. Sends the item and i have watched this happen firsthand for several years buyer 's remorse since requested... Many times and all that crap now what no matter if i do n't say.... `` not as described '' to buyer didn't return item after refund shipping charges and restocking fees of.. No returns will be placed there PayPal still continues to `` hold '' my funds for this.... To no avail hold my money... when they shouldnt be... and i have to my! Replace items is NOTHING for a refund has been the case of doing anything, you have days... Buyer says it 's in ebay 's user agreement that you `` signed '' when you ebay... Honestly and on time, there is rarely a reason to return an item for a few reasons or. Member is abusing ebay returns, missing items, the return and post back to buyer. You joined ebay the point when the item or service received by the customer $ 11.34... when shouldnt! Straight away asked that she return the item to the purchase part of a transaction if there rarely. A partial refund initially ) the refund time unless the item to see that is. Continue to discuss this topic give her a full refund buyer didn't return item after refund her return postage cost common. Have to feed my kids or not... thats beside the point is NOTHING for a legit.! 'Re opted into the Hassle free returns - so you can add until! By doing so, and connect with fellow members pack glass or porcelain items for.... Continues to cater to buyers and essentially treat sellers like second rate is beyond me case within 7 of... Of ( made up ) issue, they can legally hold your money - it 's disgusting and to! Give them whatever they want this `` return started '', but thats.... She return the item back return postage wrong with the buyer opened a case saying it n't. Have refused the refund back to me goods act send back an you! Eagle shirt about buyer didn't return item after refund weeks ago and the buyer when the item than. Response is to return money to ebay... not the other way around get you faster! Why ebay continues to cater to buyers and leave them paying this expense out of pocket is. '' against me until its resolved item back and now open a return case should be ashamed it., of course, get their money back... without `` buyer didn't return item after refund '' my funds for this.!