Coinbase issue - Case# 04292271 - Help needed please - stuck on Verification is still processing for weeks! For Singapore customers, the time for processing withdrawals is a bit higher, two to three business days. I have followed the instructions and sent confirmation payments from my U.K. bank account 3 times. If you still can’t find it, ... I’m waiting for my Coinbase Verification Code! Using Coinbase pro or Binance is definitely a better choice for buying tbh. #1. Scheduled - You may briefly experience slower load times as we perform routine system maintenance. Have tried contacting directly and don't seem to get any response. It's been another 5 days since they closed my ticket and still my account is under review. I am a bot, and this action was performed automatically. Got multiple copy and paste replies telling me to just go to my settings, despite the fact that it won't physically let me change my legal name. The time estimates assume that your transaction has been confirmed in the first block after the transaction was sent. Coinbase is a digital currency exchange company with its headquarters in San Francisco, California. Yes! These are caused by the card processing network, and are separate from the Coinbase verification amounts. Verification amounts will be sent as your local currency. It has been like this for nearly a week now and the lack of response etc from you aswell as many other people's experiences has got me concerned, can you help me please. There are a number of ways for you to fund / withdraw from your account at Coinsquare. It is most likely because the IP address you are using differs from the ones that you've used in the past. Please note: Charges for exactly 1.00 are not used for card verification … Coinbase also fell victim to a severe data leak in 2015, but this didn’t lead to stolen funds. Your ID requires additional verification. How Many Confirmations Does Coinbase Need? Pro - Business verification . In fact, there's a fee for every single transaction! So, let’s see. #1. Press question mark to learn the rest of the keyboard shortcuts. As of August 1, Coinbase’s Canadian payments provider, Vogogo, will be shutting down its payment processing … 309 reviews for Coinbase, 1.7 stars: 'Have asked them repeatedly for help with my verification process as I put in an abbreviation of my legal name. We'd be more than happy to take a look at this for you. Verification Process: Coinmama vs Coinbase At Coinbase, users can purchase digital assets up to $500 weekly, while, Coinmama enables buying up to $150 and requires a proof of place of residence for verification. The dreaded “account under review” message should be gone and you should have full access to your account, Will give this I go when I get in! Coinmama vs. Changelly Coinbase Verification Time? It could also be that you haven't done identity verification. Please contact the moderators of this subreddit if you have any questions or concerns. There are fees for Coinbase bank transfer for European customers and Canadian customers. 15-30 seconds later a message will appear “we’re verifying your ID” you should receive confirmation “verified” AND receive an email immediately, 10 Log out of Coinbase – log back in and you should be all set. Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency. * Execution times can vary based on the conditions of the network, but approximate times are listed here. Has your verification still not completed? The fact that Coinbase allows users to purchase cryptocurrency using their bank card makes it very easy for beginners who are purchasing cryptocurrency for the first time. Coinbase sells more Bitcoin than any other exchange and keeps a very large amount of Bitcoin and USD in reserve. Check the email account associated with your user name to verify your email address. Cash … Coinbase Phone Number *(850)+(400)+(2217)* # ® - USA & GLOBAL One of the world’s largest cryptocurrency exchange, Coinbase, was initially started in China but later on, it shifted it’s headquarter to Island of Malta in EU. Coinbase charges a 3.99% fee for credit card purchases, which is lower than the 5.9% Coinmama charges. If you’re experiencing an issue with your Coinbase account, please contact us directly. I've uploaded both my passport and driving license multiple times and get the tick to see everything is ok but it still won't let me do anything on here, I've logged support cases including Case# 04292271 but no response. After verifying your address, you’ll need to provide your phone number to receive a verification code, which you then have to enter to proceed. Coinbase successfully averted a phishing attack in August 2019. How to setup an account at Coinbase and be able to buy bitcoin instantly using your Credit or Debit card. Account verification still processing Hi I signed up and used my passport to verify my identity, I then purchased £200 worth of crypto currency and since then my account says 'verification is still processing, its taking afew minutes for verification to complete, check back in a bit'. Still waiting 6 weeks later? Regarding the processing fee, I bought about 500k shares of XRP days ago at 24c SGD but I was charged about $1,000 in processing fee after using the 25% code. This is how they can process so many orders. Unlike Coinmama, Coinbase supports a limited number of countries around the world and is known to have horrible support. As mentioned above, block times are targeted to be 10 minutes. For Singapore customers, the time for processing withdrawals is a bit higher, two to three business days. See that´s why I ditched Coinbase long ago and only use CoinMetro nowadays. Step 5: Confirm Your Payment Method. We can just transfer the coins over to Hako if we wants to sell ba. Coinbase support is very professional, and it’s better than at many of its competitors. Coinbase is a bitcoin broker that provides a platform for traders to buy and sell bitcoin with fiat money. I'm still surprised with how ridiculously bad their Customer support options are and the lack of any response is mind boggling. However, hackers, attracted to increasing investments, find new ways to overrule security verification. It has a high amount of trust in the industry, and user reviews are solid. And still no response from Coinbase CS either! For your security, do not post personal information to a public forum, including your Coinbase account email. Now weeks later, I can't sell or buy anything and when I try to the message I get is "Verification is still processing. We want this process to be as quick as possible for you! These should appear in the recent activity section of your card issuer's website as pending or processing charges. You should only trust verified Coinbase staff. I was able to fix this myself following these steps from my laptop using chrome browser, 1 Sign in to Coinbase https://www.coinbase.com/dashboard, 2 Click your name or avatar located on the top right and then click settings, 3 Click “Activity” and click “sign out all other sessions” under Web Sessions, 4 Still in “settings” – click on “Profile”, 5 Under “Personal Details” – delete the data listed in the fields “Street Address”, “City/town”, “State” and “Post code”, 6 Begin typing your street address in “Street Address” field until your address appears directly underneath the “Street Address” field you are typing in. Founded in 2012, it is one of the originals in this industry. We're investigating delays when customers sign into, sign up, purchase or sell digital assets, deposit or withdraw fiat, and send or receive digital assets on Coinbase. In order to ensure the security of Coinbase users' accounts and transactions, Coinbase may decline certain transactions(buys or deposits) if Coinbase observes suspicious activity. However, the good news is that even though I might not like it, it might help you, most especially the beginners. 15-30 seconds later a message will appear “we’re verifying your ID” you should receive confirmation “verified” AND receive an email immediately, 10 Log out of Coinbase – log back in and you should be all set. We will email you once verification has completed.". I hope you get the hell away from that Coinbase nightmare. It's taking a few minutes for verification to complete. We're investigating delays when customers sign into, sign up, purchase or sell digital assets, deposit or withdraw fiat, and send or receive digital assets on Coinbase. However, a 90% success rate still means 10% of ID verifications still fail, resulting in customers needing to contact the Coinbase support team. You should only trust verified Coinbase staff. I am a bot, and this action was performed automatically. The top reason customers are unable to verify an ID is a cropped, blurry or low-quality photo. Coinbase requires three confirmations before a transaction will show up and be spendable in your Coinbase account. Coinbase is still experiencing major issues with most cryptocurrencies, US wires, and ID verification. Is it possible for a transaction to confirm in less than 10 minutes? When your cash out is complete, you should receive an email from Coinbase with a link to set up your Coinbase account, if you don’t already have one. Just as a comparison, if you were to get charges the highest fee for the trade at 0.4% this is still quite small compared to the 1.49% fee that is applied at Coinbase for example. If you have the wrong country selected, the amounts may be converted and will be incorrect. Thanks u/MioMioBananaaa the Customer Support at Coinbase is absolutely shocking. This primarily includes data collection that is mandated by law—such as when we must comply with anti money laundering laws, or to verify your identity and protect you from potential fraudulent activity. Please report any individual impersonating Coinbase staff to the moderators. Once you see your address navigate to it with your mouse, highlight, press tab or enter. I have followed the instructions and sent confirmation payments from my U.K. bank account 3 times. This process does not take long and is commonly referred to as KYC, which is the acronym for Know Your Customer. It involves vast, decentralized networks of computers around the world that verify and secure blockchains – the virtual ledgers that document cryptocurrency transactions. Check to make sure your Coinbase profile is set to the correct country. KYC is a way of identifying and confirming that a customer is who they say they are. I have been verified there within 3 minutes and with instant FIAT deposits/withdrawals I can get my money in and out in no time... CoinMetro has a 24/7 support chat and the CEO Kevin Murcko gives a live Youtube AMA every friday, they are transparent to the max! Got multiple copy and paste replies telling me to just go to my settings, despite the fact that it won't physically let me change my legal name. Check back in a bit!". One negative for Coinbase … After the signup process, you are almost ready to purchase your first Bitcoin; however, before you do, your account will need to be verified by uploading your identification. Please contact the moderators of this subreddit if you have any questions or concerns. To reduce this, we now provide clear instructions on how to take a more legible photo of an ID. Literally never known anything else like it! Mining is the process that Bitcoin and several other cryptocurrencies use to generate new coins and verify new transactions. I don't understand how they get away with treating their customers so badly. Coinbase is a secure online platform for buying, selling, transferring, and storing cryptocurrency. They're only shooting themselves in the foot really, the longer it takes to verify an account the more customers they are going to end up losing. All digital… Please be aware that errors can occur during these slower load times. Coinmama vs. Coinbase. All other fields (City/town, State, Post code) will auto-populate. However, the good news is that even though I might not like it, it might help you, most especially the beginners. Still, margin trading is also used in stock, commodity, and cryptocurrency markets. Click “save”, 7 Override the URL to https://www.coinbase.com/verify-identity answer the 4 questions on the RIGHT of the page and click “continue”, 8 Override the URL to https://www.coinbase.com/verify-document, 9 I recommend picking a driver’s license and enabling your webcam to take pictures of the front and back of your ID. Since its inception, the exchange managed to rock the crypto charts. My account even shows me being Level 2 verified with unlimited buying and selling limits but nope, still haven't been able to do anything for the last 6 weeks. I can't even really work out how to use the help section of their website, seems to be a very limited number of options in the contact Us section, but I noticed afew people were having replies on here, that's the reason I posted, hoping it would get seen and sorted! Initial overview. Remember to look in your spam folder, where automated messages sometimes filter. Could you please share your case number with us? People love its user-friendly interface and simplicity, but Coinbase comes with some major fees you should be aware of. If you're using a browser to sign in, make sure you're using the latest version of Chrome. With their exchange, called Coinbase Pro you make buy and sell offers to other users on the platform and Coinbase takes a cut of the deals.. With the brokerage, you simply buy crypto directly from Coinbase at the price they offer (there is no bidding on the brokerage side). Coinbase is the world’s largest Bitcoin exchange and broker. Commitment. @merafab @coinbase I’m having issues with your ID verification process. Coinmama vs. Coinbase. Please be aware that errors can occur during these slower load times. In addition to fraud and misappropriation, crypto hacks are still a real threat to people hoping to diversify their portfolios using crypto. Coinbase is one of the most widely used crypto exchanges around. Scheduled - You may briefly experience slower load times as we perform routine system maintenance. Your best bet is to contact them for additional info about how you can lift this. I've been waiting almost 6 weeks for my ID verification to complete. Binance US and Coinbase try to support as many cryptocurrencies as possible, but before launching any digital assets, they have to comply with US regulations. 309 reviews for Coinbase, 1.7 stars: 'Have asked them repeatedly for help with my verification process as I put in an abbreviation of my legal name. So, let’s see. It means coinbase has detected something wrong with your account. Appalling customer service though! If you're having trouble completing 2-step verification to sign in to your account, make sure your mobile device software and Coinbase app up to date. Coinbase has a verification procedure which is a streamlined process. It still say my Account is under review so my ETH is still stuck and I'm not able to sell it or do anything further on the App. Hi u/MathematicianDue7709 Appreciate you following up with us here. Anyone on here had to wait a while with the same issue and have it resolve itself?? Coinsquare Payment Methods. As soon as verification is completed, the limit to purchase crypto coins increases up to $30,000 with Coinmama. Coinbase prioritizes the security of your funds. Clearing your cache and restarting your browser can also help. You used to be able to ring them to discuss your issues but they stopped that. I'd already verified my account 2 years ago when I first purchased Crypto with Coinbase and after trying to purchase some more 6 weeks ago it asked me to verify again. At Coinbase.com, supported cryptocurrencies are Bitcoin, Ethereum and Litecoin. Coinbase utilizes highly advanced verification tools to analyze your ID document, so they should be able to validate the upload within less than a minute. Can't buy or sell Hi, I'm new to Reddit but have an issue so hoping someone can help. Coinbase customer support still has its shortcomings, but in our personal experiences, we’ve typically received responses from support within 24-72 hours, which is much quicker during the work week. It is evident something will need to change sooner or later. Prior to conducting Margins Trading, you must open a special Collateral Account and/or complete other related procedures, following the completion of registration and identity verification for your Binance Account. When it comes down to security, Coinbase is the safest platform out there. Coinbase is a USA-based company currently operating two brands under its wings: Coinbase, focused on fiat to crypto transfers of value and Coinbase Pro, focused on crypto for crypto exchange. But there is an option if a Singapore customer wants a much quicker time for same-day processing the withdrawal request with a S$2.99 fee. I actually only joined Reddit because I noticed that it seemed to be the only way for anyone to get a response from them! Read up on CoinMetro in their Blog if you want to see how a real customer orientated Exchange does it: https://coinmetro.com/blog/how-we-do-things-at-coinmetro. Click “save”, 7 Override the URL to https://www.coinbase.com/verify-identity answer the 4 questions on the RIGHT of the page and click “continue”, 8 Override the URL to https://www.coinbase.com/verify-document, 9 I recommend picking a driver’s license and enabling your webcam to take pictures of the front and back of your ID. You used to be able to ring them to discuss your issues but they stopped that. I raised a support ticket on the 28th Jan and got a response 6 days later to say they were going to "expedite the review of my account" and the ticket was closed. This subreddit is a public forum. It’s a multi-step process that helps to prevent the creation and use of fraudulent accounts. Mining is the process that Bitcoin and several other cryptocurrencies use to generate new coins and verify new transactions. Coinbase uses Identity Verification in order to comply with KYC (Know Your Customer) regulations. Coinbase’s defense is simple: the procedure is voluntary, and for those who do not wish to give Coinbase any private data there is the option of challenge-response verification as well. Continue typing specific details of your address until you see your address show up, tab to it and press enter (all other fields pertaining to your address (city, state, zip code, country) will populate) and click save Sign out then back in and change the URL to coinbase.com/verify-identity and answer the questions on … We collect necessary information to allow our customers to use our products and services. If you’re experiencing an issue with your Coinbase account, please contact us directly. I registered, uploaded my ID ad deposited funds on the Coinbase app and purchased some Ethereum which all went fine. I followed all the steps to a tee hoping it would resolve things and used my laptop webcam to take pictures of the front and back of my driving license however it concluded with a message saying 'Verification still processing. Once you see your address navigate to it with your mouse, highlight, press tab or enter. Coinbase ID verification is required to prevent fraud and keep the community safe. The dreaded “account under review” message should be gone and you should have full access to your account, Thank you for this detailed suggestion u/Head-Laugh-9204 unfortunately it didn't work. Will definitely check out CoinMetro once I've managed to resolve this headache, Press J to jump to the feed. The USDC stablecoin, for example, is fully backed and can be traded for the U.S. dollar on a one-to-one ratio through platforms like Coinbase and Circle. The company is a broker between people wanting to exchange various forms of cryptocurrency which include Etherium, Etherium Classic, Litecoin, Bitcoin, and Bitcoin Cash. Yeah they sound abit of a nightmare to get help with to be fair. Coinbase shared humble origins with cryptocurrency in general when its founders, Brian Armstrong, and Fred Ehrsam, first established the company in 2012 as a simple way for people to buy and sell Bitcoins using bank transfers.. Photo of Coinbase Founders Fred Ehrsam and Brian Armstrong back in 2014 – Source: Coinbase. Coinbase has either had a massive influx in verification requests or they have a skeleton crew of a couple of people trying to work through these requests. In addition to its primary operation as a broker, Coinbase … Hi, I'm new to Reddit but have an issue so hoping someone can help. I’ve also sent numerous emails to your support staff but have not received a response. To conclude the account set-up process, you will need to verify your chosen payment method to confirm you are the true owner. But there is an option if a Singapore customer wants a much quicker time for same-day processing the withdrawal request with a S$2.99 fee. @merafab @coinbase I’m having issues with your ID verification process. Press question mark to learn the rest of the keyboard shortcuts. All digital… Coinbase will make two test charges to the card of amounts between 1.01 and 1.99 in your local currency. More Coinbase … Like many other stablecoins, USDC currently operates on the Ethereum blockchain. The time estimates assume that your transaction has been confirmed in the first block after the transaction was sent. Why is my cash out still processing? Appreciate the help, Press J to jump to the feed. The most annoying part is my account was already verified. If you still can't log in, please contact your Sales representative for assistance. Coinbase is one of the most well known companies connected to cryptocurrency out there. I’ve also sent numerous emails to your support staff but have not received a response. Binance vs. Coinbase. Not sure why as it's a completely standard driving license registered to my home address. Unlike Coinmama, Coinbase supports a limited number of countries around the world and is known to have horrible support. What does Coinbase do with my information? Like most other Crypto currency wallets and exchanges, Coinbase does put a limit on the amount of money you can transact prior to verification. All other fields (City/town, State, Post code) will auto-populate. It is the main go-to for people who like to invest in cryptocurrency. Hi I signed up and used my passport to verify my identity, I then purchased £200 worth of crypto currency and since then my account says 'verification is still processing, its taking afew minutes for verification to complete, check back in a bit'. Coinbase's “security features” are a major pain. I was able to fix this myself following these steps from my laptop using chrome browser, 1 Sign in to Coinbase https://www.coinbase.com/dashboard, 2 Click your name or avatar located on the top right and then click settings, 3 Click “Activity” and click “sign out all other sessions” under Web Sessions, 4 Still in “settings” – click on “Profile”, 5 Under “Personal Details” – delete the data listed in the fields “Street Address”, “City/town”, “State” and “Post code”, 6 Begin typing your street address in “Street Address” field until your address appears directly underneath the “Street Address” field you are typing in. Please report any individual impersonating Coinbase staff to the moderators. Deposits, Withdrawals and Transfer Limits. Please can anyone help? This subreddit is a public forum. Coinbase has its own security measures. If you have a case number for your support request please respond to this message with that case number. Coinbase began to offer services in Canada in 2015, but in July 2016, Coinbase announced it would halt services in August after the closure of their Canadian online payments service provider Vogogo. * Execution times can vary based on the conditions of the network, but approximate times are listed here. For your security, do not post personal information to a public forum, including your Coinbase account email. If you have a case number for your support request please respond to this message with that case number. There are fees for Coinbase bank transfer for European customers and Canadian customers. Coinmama vs. Changelly I'm new to coinbase and I'm not sure if I have a case number/where to find it? Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Kicking things off with Coinbase is a straightforward experience. Cryptocurrencies Supported. Thanks for the help , I tried but didn't work unfortunately thanks for trying though! I just wish I'd checked before I added funds to my account. Naturally you’ll start by signing up with your name and email address, while setting up a password too. Coinbase prioritizes the security of your funds. The estimated processing time above takes into account the correspondence between you and an onboarding specialist, as additional due diligence may be performed in order to comply with regulatory obligations. I've raised a complaint ticket now but haven't had any response from that either. They also have an extensive FAQ for general questions. Coinbase charges a 3.99% fee for credit card purchases, which is lower than the 5.9% Coinmama charges. It involves vast, decentralized networks of computers around the world that verify and secure blockchains – the virtual ledgers that document cryptocurrency transactions. There are several ways this could happen.